Returns & Order Help

Most Same Moon Sisters products are printed to order. Please double-check your size, color and delivery address before checkout.

Something wrong with your order?

If your item arrives damaged, defective or incorrect, please contact us through our Contact page promptly and within 30 days of delivery. Include your order number, a description of the problem and clear photographs. We will review the issue with our fulfillment partner and help arrange an eligible replacement or another remedy required by applicable law. Please contact us before sending anything back.

Wrong size, color or change of mind

Made-to-order products are not eligible for returns, exchanges or refunds because you changed your mind or selected the wrong size or color. Please check the product options carefully. Your rights under applicable law are not affected.

Changing or canceling an order

Please contact us through our Contact page within one hour of placing your order if you need to request a change or cancellation. Include your order number. We can only make changes or cancel an order if production has not started. A request is not confirmed until we respond.

Delivery problems

If a shipment is missing or delayed, please use our Contact page with your order number and tracking information so we can investigate.

For shipping costs and delivery information, see our Shipping & Delivery page.